Support

Write to hello@keepsakecam.app. A person reads every message.

If your question is about an event, include its six-character code. It is on the invite card.

You can sign in with Apple, or with a code sent to your email.

If the code does not arrive, check your spam folder, then ask for a new one. Signing in with Apple needs no code.

A Keepsake holds 24 to 60 photos on 24 pages. It is $78, paid by card or Apple Pay through Stripe, and ships only to addresses in the United States.

Each book is printed to order, so it cannot be returned or refunded once it is ordered.

If a book arrives damaged or misprinted, write to hello@keepsakecam.app and we will have it reprinted.

In the app, open the event's photos, tap Report at the top, pick the photos, then tap Report again. They are hidden for you at once, and you can hide everything from the guest who took them.

You can also write to hello@keepsakecam.app with the event's code and what you saw.

We look at every report within 24 hours and remove what breaks our terms.

In the app, open Settings and choose Delete account. Your events, rolls and photos are deleted with it, and this cannot be undone.